• GP IT Live Chat is closed. We are next open on Monday at 10:00 BST
  
  For all incidents and requests please use the IT Service Desk Portal https://sunrise-saas.com/tameside/web/SContacts/.
  
  For high or critical priority incidents please call the IT Service Desk on 0161 922 6969.

Important Messages

• Thanks for contacting IT Live Chat. You're currently in a queue and one of our team members will be with you shortly. We appreciate your patience and will be with you as soon as possible.
• If you have a general, non-urgent query and don't need to speak directly with a technician, please consider logging a ticket on our Service Desk Portal. This can be accessed from all Trust computer desktops. Our team will respond promptly to assist you. Thank you.
• To maintain efficient support for all users, our technicians may close the chat if we do not receive a response within 4-5 minutes. This helps us manage the queue effectively, particularly during peak times (08:00-11:00 and 14:00-16:00).
  
  If your chat session is closed, please start a new chat, and we will be happy to assist you further.
  
  We appreciate your understanding and cooperation.
  
  Thank you.
• Signing Out of PCs and Laptops
  
  We would like to remind all users of the importance of signing out completely from your PC or laptop at the end of your session, rather than simply switching users. Failing to sign out can lead to security risks and slow performance issues including the following:
  
  • Devices may experience slow performance issues due to multiple active sessions
  • IT updates or system processes may not apply correctly
  
  To ensure security and optimal performance, all users must sign out completely when they have finished using a PC or laptop.
  
  Please follow the steps below to sign out properly:
  1. Click the Start menu (Windows icon on the taskbar)
  2. Select your profile icon (usually at the bottom of the Start menu)
  3. Click Sign out
  
  Alternative method:
  1. Press Ctrl + Alt + Delete on your keyboard
  2. Select Sign out from the options displayed
  
  Managers are asked to ensure this message is shared with their teams and that all staff understand and follow this process.